COVID Caution

Application that provides COVID-conscious users with essential information and data-informed risk assessments

In order to respond effectively to global crises such as the COVID-19 pandemic, robust tracking on the number of cases in a given area must be implemented for the sake of public health. As states begin to reopen, it is imperative for data on local cases of COVID-19 to be widely accessible to the public. I worked with another designer to create an app to address this, winning the "Best Use of COVID-19 Data" award at Simmons University's SharkHacks.

Problem

How might we allow COVID-conscious users to easily track COVID-19 data in their current location?

Solution

I led a junior designer, conducted comparative and user research, and designed an app to mitigate risk and lack of access to information surrounding COVID.

Role

Lead Designer

Timeline

1 day

Team

2 Designers

What's wrong with currently available COVID tracking resources?

As part of the research process, we researched and compared four commonly used COVID tracking resources: Florida's COVID-19 Data and Surveillance Dashboard, Johns Hopkins Coronavirus Resource Center, NYC COVID-19 Data, and New York City Coronavirus Map and Case Count. We found that there are good COVID tracking resources. Most of the COVID tracking resources give a lot of different statistics in countries, cities, districts, but they are not very easy to use. Most of the resources have many tabs and people aren’t able to find the data in a concise and efficient way. Many of the resources do not show users a specific location or a specific district.

Who, what, where, when, how, and why (from the user's perspective)

We interviewed two potential users, asking questions about their experiences going outside during the Coronavirus pandemic and their experiences tracking cases of COVID-19, specifically local cases. From our user interviews, we found that people normally go out to do necessary tasks such as buying groceries, they also sometimes go out to pick up fast food or do activities where they know they can be socially distant. They most often use Google and local news as sources for COVID-19 data and mostly want to search for data regarding the areas they live in/nearby areas. They also check COVID-19 data more often for places they are traveling to if they are outside of the town they live in.

Mapping out our users

Based on the user interviews and background research, I created a journey map depicting a potential user buying groceries at Costco in an outside town in the time of COVID-19. By further analyzing this journey map, we were able to find potential issues the user may have that we are able to address in our design, particularly focusing on users’ safety and knowledge of risks associated with going outside to perform certain essential tasks.

Reframing our users' needs

We reframed our user needs to encompass the four following questions:

Ideating product features

Based on our research and engagement, we ideated three main features to use in our product: a home page that uses location services or the user’s own inputted location to display an overview of COVID-19 cases in their current location, an explore page that allows users to see current COVID-19 cases in other locations, and a “leave home” feature which allows users to find the best ways to safely complete necessary tasks.

COVID Caution

The key features of the prototype correspond to the user needs we identified throughout our research process. Due to the time constraints of the hackathon, we were unable to test and iterate based on user feedback.

A personalized homepage that tailors COVID data to the user's location

One of the most important user needs we identified in our research was that users felt that there was a lack of resources that can provide them with accessible, accurate information on local COVID data. COVID Caution gives users a simple visual overview of COVID data in their current location, also allowing users to easily change locations based on where they are.

An explore page that allows users to monitor COVID cases around the world

COVID Caution also provides users with easy access to global COVID data within the same platform as their local COVID data, creating a centralized resource for users to be able to view COVID data, allowing users to quickly check COVID data as needed.

A "trip" feature that allows users to find the best ways possible to complete tasks outside their home

It's often tedious for users to search through various COVID resources when checking to see if it's safe to complete tasks in locations they may not be as familiar with to avoid the spread of COVID. COVID Caution allows users to select a location and provides them with a preliminary risk reading to inform users on the location's COVID safety.

COVID risk assessment calculations on a task-by-task basis

When filling in the details of their trip, users are provided with risk assessments based on where they're going, what they're doing, and how they're getting there. Providing users with a risk assessment reading allows them to feel more safe and validated when completing their in-person tasks.

An easy way to view local COVID data while completing tasks in different locations

To reduce the amount of effort the user must put in while in the trip flow, COVID Caution allows users to view important local COVID data in the location they've traveled, reducing user frustrations surrounding the amount of resources they must go through to find the data they're looking for.

A post-trip experience that allows users to feel informed and validated

To address the opportunity area of making information on safety precautions to avoid the spread of COVID after going out more accessible, COVID Caution provides users with safety tips both during and after the trip based on where they're going, what they're doing, and how they're getting there. COVID Caution also allows users to provide feedback on their trip experience, helping improve the safety tips while making users feel validated.

Presenting it to the judges

Because of time constraints due to the nature of the hackathon, we were unable to test our prototype on target users. However, we received feedback from the hackathon judges that could potentially influence further iterations of our design. When presenting our project to the judges, we received positive feedback on the simplicity of our design, as it is important for an application with the goal of increasing accessibility to COVID-19 data to be simple and easy to understand. The biggest criticism we received was that of our “risk level” calculators, as the design makes it difficult to understand where this risk level measurement comes from.

Constraints and concerns

The biggest concerns regarding this project that arose were those of data. In order to have location-specific COVID-19 data, we must use datasets populated with this information. However, the scope of most COVID-19 data is not as specific as we would like in order for our application to have maximum functionality, so we must make trade-offs and provide COVID-19 data to users based on broader locations. Additionally, due to the time constraints and the extremely short nature of the hackathon, I was unable to test and iterate on the design, something that is important for the next steps of the app.

What I learned

This project forced me to manage my time as efficiently as possible to research, ideate, prototype, and test. Because of this, I was able to have a clearer focus on what I was doing. My teammate had no experience with the design process, so I served as a mentor, explaining each step of the process and helping my teammate determine which research would be most valuable for developing solutions to the issue of lack of COVID-19 data accessibility. Both of these helped us create a well thought out application, resulting in us winning the award for the Best Use of COVID-19 Data.